Privacy Statements

PT Dunia Virtual Online Tbk recognizes the importance of privacy, security, and data protection for our customers and partners. As a legal entity, we strive to provide protection in all of our operational activities.

This Privacy Policy explains how we, PT Dunia Virtual Online Tbk, process data, including the collection, processing, analysis, disclosure, deletion, and storage of our customers' and partners' data. All actions are taken in accordance with Law No. 27 of 2022 concerning Personal Data Protection (hereinafter referred to as the "PDP Law") and other related regulations.

Our position on protecting your privacy can be summarized by the following privacy protection principles:

TRANSPARENT : PT Dunia Virtual Online Tbk is open about what, why, and how we collect and protect the data of our customers and partners.
RIGHTS : PT Dunia Virtual Online Tbk respects and will safeguard all of your rights as a Customer, whether an individual or a company, which are fully within our control.
SECURITY : PT Dunia Virtual Online Tbk has implemented tailored cyber security measures and holds certifications for our services in order to protect the Personal Data of our Customers.
ACCOUNTABILITY FOR DATA TRANSFERS : PT Dunia Virtual Online Tbk will only share Personal Data with third parties and processors who have a business relationship with us or who manage or support certain aspects of our business operations on our behalf. All parties, including suppliers, are contractually obligated, as required by law or regulation, to provide an equivalent level of protection and to comply with our policies.

1. Applicability of the Privacy Notice

This Privacy Notice applies to personal information about you ("Personal Data") that we collect, obtain, or process when you:

Do business with PT Dunia Virtual Online Tbk, as a contractor, vendor, or business partner of PT Dunia Virtual Online Tbk; and/or
Become a customer of PT Dunia Virtual Online Tbk, use our products or services, use our applications, visit our facilities and/or the website www.area31.id.

2. Collection of Personal Data

We collect Personal Data when you:

Cooperate with PT Dunia Virtual Online Tbk and/or become a business partner of PT Dunia Virtual Online Tbk;
Use the services of PT Dunia Virtual Online Tbk;
Respond to communications from us (such as WhatsApp or electronic mail (email));
Complete application forms;
Participate on the social media pages of PT Dunia Virtual Online Tbk;
Participate in events held by PT Dunia Virtual Online Tbk; and
Contact the customer call center of PT Dunia Virtual Online Tbk, whether in person, by telephone, or electronically, to submit a complaint or request other services.

3. Disclosure of Information

Information collected by PT Dunia Virtual Online Tbk may be disclosed to the government or other authorized parties on a valid legal basis, under conditions/purposes including:

Under applicable law or in response to legal process, such as a search warrant, court order, or subpoena;
To protect the safety of PT Dunia Virtual Online Tbk, your safety or the safety of others, or in the legitimate interests of any party in the context of national security, law enforcement, litigation, criminal investigation, or to prevent outbreaks or emergencies declared by the Government;
For internal investigations of criminal acts or violations of regulations or policies within PT Dunia Virtual Online Tbk;
Where necessary in connection with legal proceedings brought against PT Dunia Virtual Online Tbk, its officers, employees, and partners;
To establish, exercise, protect, defend, and enforce the legal rights of PT Dunia Virtual Online Tbk;
In the context of data disclosure to partners, where PT Dunia Virtual Online Tbk in good faith may provide data in aggregate form. Where PT Dunia Virtual Online Tbk discloses non-aggregate data, PT Dunia Virtual Online Tbk will make its best efforts to protect your data, such as, but not limited to, doing so anonymously (by removing your personal identification) and only after a confidentiality agreement has been signed;
In the event of a merger, sale of the company, consolidation or restructuring, financing, or acquisition of all or part of the business of PT Dunia Virtual Online Tbk by and/or to another company, for the purposes of that transaction. This action is protected by a confidentiality agreement between PT Dunia Virtual Online Tbk and the relevant third parties.

4. Data Storage

To prevent loss, unauthorized access, use, or disclosure, and to ensure the proper use of your information, we use appropriate physical, technical, and administrative procedures to protect the information we collect and process. PT Dunia Virtual Online Tbk retains data as required or permitted by law and for as long as the data continues to serve a legitimate business purpose.

5. Personal Data Security

We are committed to ensuring that your Personal Data is secure. To prevent misuse, unauthorized access or disclosure, alteration, and/or destruction, we have implemented appropriate technical, administrative, and security measures.

Our information security program is designed and certified in accordance with internationally recognized standards, including ISO/IEC 27001:2022, ISO/IEC 20000-1:2018, ISO 45001:2018, ISO 9001:2015, ISO/IEC 2223, ANSI/TIA Rated-3, and PCI DSS v 4.0.1. Systems and processes have been reviewed to restrict access to only necessary personnel, and appropriate safeguards and restrictions on physical accessibility have been implemented to protect your Personal Data from accidental loss and from unauthorized access, use, alteration, or disclosure.

However, because the Internet is an open system, the transmission of information over the Internet cannot be guaranteed to be 100% (one hundred percent) secure. Nevertheless, we will implement all appropriate and reasonable measures to protect your Personal Data.

6. Cookies

Like other websites, PT Dunia Virtual Online Tbk uses 'Cookies'. Cookies are small data files that certain websites place on your hard drive when you visit them. A cookie file may contain information such as a user ID, which the site uses to track the pages you have visited, but the only Personal Data a Cookie can contain is information that you provide yourself. Cookies cannot read data from your hard drive or other cookies created by other sites. Some parts of our website use Cookies to track user traffic patterns.

These Cookies store information, including usage preferences and the pages of the website visited by the user. This information is used to optimize the user experience by customizing the content of our web pages based on the user's browser type and/or other information.

You can set most browsers to notify you if you receive Cookies or choose to block Cookies in your browser settings. Please note that if you choose to delete or block Cookies, you may lose the ability to save certain preferences, such as your username and password. If you delete or block your cookies, for example, you will need to re-enter your login credentials to access certain parts of our website on each visit.

7. By providing your Personal Data to us, you agree that:

You have read and understood this Privacy Notice and consent to the use of your Personal Data as set out in this Privacy Notice;
If you provide us with Personal Data relating to other individuals (such as your spouse, family members, friends, or other parties), you represent and warrant that you have obtained the consent of those individuals, and hereby consent on behalf of those individuals, to the use of such Personal Data as set out in this Privacy Notice;
All of your statements are true and accurate to the best of your knowledge, and you have not intentionally omitted any related information that may be detrimental;
The consent you give us is given without coercion from any party.

8. Updates to the Privacy Notice

PT Dunia Virtual Online Tbk reserves the right to update this Privacy Notice without prior notice to you, whenever necessary. This Privacy Notice is the most current version and supersedes any previous versions. We strongly recommend that you review this Privacy Notice from time to time to stay informed of any changes to it.

9. Contact Us

If you have any questions about this Notice, you can contact us at:

PT Dunia Virtual Online Tbk
Jl. Raya Tapos No.31, Kelurahan Cimpaeun,
Kecamatan Tapos, Depok City
West Java 16459
Phone: +62 21 28681231